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Frequently Asked Questions

This page contains answers to some of our most commonly asked questions. Click on a question below to read the answer.
FAQs
How can I sign up to receive my statements electronically?
Where can I access and view information about my account(s)?
Can I update my account information online?
Am I able to perform transactions on my account online?
Where can I find performance information for a specific investment or product?
Where can I learn more about investing in general and what options are available to me?
What are the minimum investment amounts for your funds?
Where should I send completed forms, correspondence, deposits and other written materials?
What is the privacy policy for John Hancock Investments?
Who do I contact if I need more information on my account or your products?


How can I sign up to receive my statements electronically?

First you must log in to your account. Click here to go directly to the login screen. If you are an active registered user please log into your account to access this information.

First time users can click on the First Time User button to register as a new user & proceed to access this information.

From there select the "eDelivery" option and follow the instructions to sign up.


Where can I access and view information about my account(s)?

To access information for your account(s) please click on the "My Account" link located at the top right hand-corner of the homepage or click here to go directly to the login screen. If you are an active registered user please login to your account to access this information.

First time users can click on the First Time User button to register as a new user & proceed to access this information.


Can I update my account information online?

Absolutely. To access and update information for your account(s) please click on the "My Account" link located at the top right hand-corner of the homepage or click here to go directly to the login screen. If you are an active registered user please login to your account to access this information.

First time users can click on the First Time User button to register as a new user and proceed to access this information.


Am I able to perform transactions on my account online?

There are many account transactions that can be performed online. To access information for your account(s), and to conduct transactions, please click on the "My Account" link located at the top right hand-corner of the homepage or click here to go directly to the login screen. If you are an active registered user please login to your account to access this information.

First time users can click on the First Time User button to register as a new user & proceed to access this information.


Where can I find performance information for a specific investment or product?

Begin my selecting the "Funds & Performance" tab, and then select what type of investment you are interested in (i.e., Mutual Funds).

You will then see a list of all of the corresponding investments and their performance figures. For even more information click on the name of the investment.


Where can I learn more about investing in general and what options are available to me?

Begin by selecting the "Education & Guidance" tab at the top of your screen. From there you will find a wealth of resources and educational materials to help you become more informed about your investments.


What are the minimum investment amounts for your funds?

The minimum investment for a regular retail mutual fund account is a one-time $1,000 deposit.


Where should I send completed forms, correspondence, deposits and other written materials?

Regular mail:
 Operations
John Hancock Signature Services, Inc.
P.O. Box 55913
Boston, MA 02205-5913

Express mail:
Investments Operations
John Hancock Signature Services, Inc.
30 Dan Road
Canton, MA 02021


What is the privacy policy for John Hancock Investments?

To access our full Privacy Policy, please click here.


Who do I contact if I need more information on my account or your products?

Please contact a dedicated Customer Service Representative at 800-225-5291. Please remember that you can always find more information on your account on our website by clicking here.



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